Frequently Asked Questions

Orders & Payment 

Q: What is your refund & cancellation policy?
A: We cannot accept returns on mail order products and we cannot offer refunds, except in the case of defective or damaged merchandise. Once your order has been shipped, we cannot accept any cancellations. If you notice any problems with your order in your confirmation email, please contact us as soon as possible and we will make every effort to correct it if the order has not already shipped

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Q: What forms of payment does Drums & Wires accept during checkout?
A: We accept Visa, MasterCard and PayPal

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Shipping

Q: What shipping options do you offer?
A: During the checkout process you will be presented with several shipping options. The most commonly used method is USPS Media Mail in the United States and USPS International Package for all other destinations

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Q: How much does shipping cost?
A: That of course depends on what you purchase and where we're shipping it to. During the checkout process you will have the opportunity to see how much the shipping cost will be before you submit your order. We add a small S&H charge to the shipping cost to cover the cost of packing material

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Q: Speaking of packing material, how do you ship vinyl?
A: We use premium Bags Unlimited Mighty Music Mailers made from 200-lb-test Kraft corrugated cardboard; reinforced layered edges to protect against edge damage on record jackets; reinforced layered "offset crush zone" corners to protect corner damage to record jackets; and the mailers have a hold down on each edge to prevent movement and avoid split seams

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Q: Has my order shipped?

A: Orders that can be immediately fulfilled will be processed and shipped within 48 business hours (Monday through Saturday 9-5pm PST, excluding holidays). For orders placed around the holiday season, please allow extra time for processing

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Orders that are waiting on preordered titles will be shipped when the last title on the order is available for shipping. If you wish to receive currently available titles ASAP and not wait for your preordered titles to become available, please consider placing separate orders

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You will receive a confirmation email when your entire order ships. 

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If you have concerns about the status of your order please don't hesitate to contact us.

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Digital

Q: Does Drums & Wires sell digital downloads directly from the label site?

A: Whenever possible we direct folks to our BandCamp store to purchase downloads because BandCamp offers downloads in a wide variety of file formats and it's simply not scalable for us to do this. We sell a few titles as downloads and you'll see that on the album page as a Buy Download button rather than a Download @ BandCamp buy button

 

Q: What digital file format are your downloads?
A: Uncompressed .WAV files that can easily be added to any music player, including iTunes/Apple Music

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Q: How do I access my digital music once I've made my purchase?
A: We've created a step-by-step guide for how to access your digital files HERE <-- We're working on this!

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Q: Why don't you offer links to the digital stores and streaming services Digital Transmissions for all albums offered on D&WR?
A: We partner with a lot of musicians who prefer to handle their own digital distribution. We only offer links to the digital stores and streaming services for albums that we manage the digital distro for

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Cookies & Privacy

Q: Do you drop cookies in my browser to track my activity?
A: Our website is built on the Wix platform, and here's what they have to say on this important topic: "the cookies which are placed on your Wix website may be categorized as essential cookies: security, anti-fraud, and other purposes related to the specific functionality of your service."

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Q: Does the Drums & Wires site adhere to General Data Protection Regulation (GDPR) enforced by the European Union (EU)?

A: Yes we do, in a number of ways. For starters, we do not place non-essential cookies on your browser. We also provide a privacy policy. Here's what Wix has to say about storing user data:

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"Wix can store your site-visitors' data in a number of locations. Your site-visitors' personal information may be stored in data centers located in the United States of America, Ireland, South Korea, Taiwan and Israel. We may use other jurisdictions as necessary for the proper delivery of our services and/or as may be required by law."

"Wix is a global company that respects the laws of the jurisdictions it operates within. The processing of the User Customer Data may take place within the territory of the European Union, Israel or a third country, territory, or one or more specified sectors within that third country, of which, the European Commission has decided that it ensures an adequate level of protection (transfer on the basis of an adequacy decision)." 

 

Q: Does your website analyze traffic to the site?

A: Drums & Wires currently does not use Google Analytics, Facebook or other 3rd party non-essential cookies. We use Wix Analytics in order to understand the traffic to our website and how users navigate our site. This data is non personally identifying i.e., we don't know it's you, you are an anonymous user (hi Mom!) With this data we are able to make informed decisions about how to design our site to be user-friendly and optimized for you to easily find what you are looking for. Wix does not need to use cookies for this purpose because the site is built on their platform.

Q: I want to sign up for your email newsletter but I'm concerned that you might sell my information to another company
A: We absolutely do not under any circumstances provide to 3rd parties the email addresses that we collect. Period. Furthermore, it is very easy to opt out of our email list at any time. You can do this by using the easy to find link at the bottom of our email, or you can contact us to let us know that you wish to be removed from our list

 

Other Stuff You Might Want to Know

 

Q: I'm a musician and I'd like to add my music to your catalog, how can I do that?
A: Send us a note, we'd love to hear from you. We are a personally curated catalog and for this reason we're not able add everything that comes our way, but we're curious to hear your music