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Frequently Asked Questions
Please take a moment to see if your question is answered in our FAQ's, and if it's not then send us a message, thank you!
Orders & Payment
Q: What is your refund & cancellation policy?
A: We cannot accept returns on mail order products and we cannot offer refunds, except in the case of defective or damaged merchandise. Once your order has been shipped, we cannot accept any cancellations. If you notice any problems with your order in your confirmation email, please contact us as soon as possible and we will make every effort to correct it if the order has not already shipped
Q: What forms of payment does Drums & Wires accept during checkout?
A: We accept Visa, MasterCard and PayPal
Q: What shipping options do you offer?
A: During the checkout process you will be presented with several shipping options. The most commonly used method is USPS Media Mail in the United States and USPS International Package for all other destinations
Q: How much does shipping cost?
A: That of course depends on what you purchase and where we're shipping it to. During the checkout process you will have the opportunity to see how much the shipping cost will be before you submit your order. We add a small S&H charge to the shipping cost to cover the cost of packing material
Q: Speaking of packing material, how do you ship vinyl?
A: We use premium Bags Unlimited Mighty Music Mailers made from 200-lb-test Kraft corrugated cardboard; reinforced layered edges to protect against edge damage on record jackets; reinforced layered "offset crush zone" corners to protect corner damage to record jackets; and the mailers have a hold down on each edge to prevent movement and avoid split seams
Q: What digital file format are your downloads?
A: Uncompressed .WAV files that can easily be added to any music player, including iTunes/Apple Music
Q: How do I access my digital music once I've made my purchase?
A: We've created a step-by-step guide for how to access your digital files HERE
Q: Why don't you offer links to the digital stores and streaming services for all albums offered on D&WR?
A: We partner with a lot of musicians who prefer to handle their own digital distribution. We only offer links to the digital stores and streaming services for albums that we manage the digital distro for
Q: Do you drop cookies in my browser to track my activity?
A: We utilize two types of cookies and neither of them provide us with personally identifiable information about you
- We use Google Analytics (more info here) in order to understand the traffic to our website and how users navigate our site. With this data we are able to make informed decisions about how to design our site to be user-friendly and optimized for you to easily find what you are looking for
- We use Facebook cookies (more info here) to enable us to target ads on Facebook to folks who will be interested in the music we promote and sell on our website. As with Google this information does not allow us to personally identify you such as your name, your age or your gender. It just let's us know that you are an anonymous person who visited our site. That's it!
Q: I want to sign up for your email newsletter but I'm concerned that you might sell my information to another company
A: We absolutely do not under any circumstances provide to third-parties the email addresses that we collect. Period. Furthermore, it is very easy to opt out of our email list at any time. You can do this by using the easy to find link at the bottom of our email, or you can contact us to let us know that you wish to be removed from our list
Other Stuff You Might Want to Know
Q: I'm a musician and I'd like to add my music to your catalog, how can I do that?
A: Send us a note, we'd love to hear from you. We are a personally curated catalog and for this reason we're not able add everything that comes our way, but we're curious to hear your music