Hello! The following will guide you step-by-step in how to access and play your digital downloads on your favorite digital music player.
Note: these instructions are for the Macintosh OS. For Windows PC please go HERE
Step 1: If your order consists of physical product such as a CD or LP, it can take approximately 12 hours for us to fulfill your order (please note that digital downloads of releases purchased as a presale will usually not be available until the release date for that album). Once your order is fulfilled you will receive an email with a link to download your digital music files. If you ordered a digital-only product then the fulfillment is immediate and you will not need to wait before receiving your email. The email will look like this:
Step 2: Click on the email link and you will be taken to a webpage where you can download your digital music. You will see how many downloads are remaining - our digital downloads are usually limited to one. Click on Download Now
Step 3: Once you click on the Download Now link you will be prompted to decide if you want to open or save the zip folder - we usually save first and then open once we have the folder saved. The digital files are compressed in a "zip" file for faster downloading. Select where on your computer you wish to save the downloaded zip folder. Be sure to make a note of where you saved the folder so you can find it on your computer! We usually select our Desktop. Once downloaded you will be able to easily unarchive your files
Step 4: Once you have downloaded the zip folder, navigate to where you saved the folder and right click on the folder. Click "Open With" to select which type of unarchiving app you want to use and select a destination for where on your computer you want to save the unzipped files. We usually just select the same place on our computer where the zip file was saved
Step 5: Once you extract (unarchive) the folder that contains your music files you will be able to easily click on the folder and access your high-resolution music files. At this stage you will be able to see each individual music file. You can right-click on an individual file or select all and right-click, and then simply select the digital music player of your choice.
If you want to permanently access your music files from your music player of choice please view instructions provided by the music player for how to save songs in that player.
Good luck, and enjoy the music!